Collapse
Submit a Service Request
Contact Information for Technical Support
My Service Notifications
Customers bypass the login pages and end up with an email of anonymous@anonymous.invalid
Answer ID 8283 |
Last Review Date 01/14/2019
How do we stop customers from using a "back door" that allows them to bypass login pages and initiate a chat with an email of "anonymous@anonymous.invalid"?
Environment:
Chat
Resolution
Add login_required=”true” to the rn:meta tag on the chat page. For example:
<rn:meta login_required="true"/>
If the CP_CONTACT_LOGIN_REQUIRED configuration setting is enabled, then those pages where the login_required attribute is not set become protected and a user needs to login.
More detailed information can be found here:Answer ID 4200: Email Addresses in Chat
Path to setting(s): Select Configuration from the navigation area > Site Configuration > Configuration Settings > and search by Key.
