What documentation is available for Oracle Field Service Cloud?
Oracle Field Service Cloud (OFSC)
Oracle Field Service Cloud documentation includes information about releases, product configuration, service updates, and archived versions for previous releases.
Oracle Field Service Cloud Release Names
We have changed our product versioning terminology to align with changes to Oracle Cloud CX applications environment release update and maintenance schedules. The release names will consist of the last two digits of the calendar year, followed by the letter A, B, C, or D, which correspond to the four calendar quarters (February, May, August and November). i.e. Our August release is named Oracle Field Service Cloud 19C.
Documentation for the Latest Release - 19B (May 2019)
Release Readiness Information
Features Guide contains a detailed description of key features found in the What's New document
Release Notes for 19B (May 2019) describes new features, changes and altered functionality with brief overviews of these changes (including Weekly Service Updates)
Urgent Service Updates
Documentation for Previous Releases
|19A (February 2019)||18D (November 2018)||August 2017 (17.8)|
|Documentation Library||Documentation Library||Documentation Library|
|Release Notes||Release Notes||Release Notes|
|18C (August 2018)||February 2017 (17.2)|
|Documentation Library||Documentation Library|
|Release Notes||Release Notes|
|18B (May 2018)|
|18A (February 2018)|
Field Service Cloud videos demonstrate key tasks and concepts
Oracle Field Service Cloud (TOA) Release Process
Oracle Field Service Cloud (TOA) Browser Support Policy
Oracle Field Service Cloud (TOA) Instance Cloning Policy
Oracle Field Service Cloud (TOA) IPs
Oracle Field Service Cloud deprecation and removal FAQs
Integrate: Documentation Libraries for Related Service Solutions
To submit feedback or report incorrect/missing information regarding the documentation provided, please submit a service request.