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Environment:
Engagement EngineEngagement Engine Inspector
Issue:
I'm receiving an HTTP 400 error (within the Engagement Engine Inspector) when including an Event Log of Transaction Complete in my Engagement Engine Rule?
Resolution:
Transaction Completed should only be used for Return on Investment (ROI) purposes and needs to include a Custom Data action (Add Action: "RightNow Custom Data: Populate with Value") within the rule as well.
It's considered a Convert (conversion) Event. Per ROI Reporting document, "A convert event is sent to the server whenever a visitor has performed an action that has some value to the customer. Note that the conversion event is completely defined by the customer through the Engagement Engine rules editor."