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Session data and answer statistics in development / staging area
Answer ID 7955   |   Last Review Date 12/17/2018

Are session data and answer statistics recorded in development or staging area?

Environment:

Customer Portal pages, Answers, Analytics, Clickstreams

Resolution:

Development and Staging areas are used for testing purposes when modifications are performed on customer portal pages. Clickstreams table will not record session data if the visit comes from a development or staging area. Answer statistics will also not be impacted by such visits.

However, if the user clicks 'No' button on answer feedback widget and submit a feedback, the incident containing feedback information will still be created and saved.

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