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Session data and answer statistics in development / staging area
Answer ID 7955   |   Last Review Date 12/17/2018

Are session data and answer statistics recorded in development or staging area?


Customer Portal pages, Answers, Analytics, Clickstreams


Development and Staging areas are used for testing purposes when modifications are performed on customer portal pages. Clickstreams table will not record session data if the visit comes from a development or staging area. Answer statistics will also not be impacted by such visits.

However, if the user clicks 'No' button on answer feedback widget and submit a feedback, the incident containing feedback information will still be created and saved.