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Session data and answer statistics in development / staging area
Answer ID 7955 |
Last Review Date 12/17/2018
Are session data and answer statistics recorded in development or staging area?
Environment:
Customer Portal pages, Answers, Analytics, Clickstreams
Resolution:
Development and Staging areas are used for testing purposes when modifications are performed on customer portal pages. Clickstreams table will not record session data if the visit comes from a development or staging area. Answer statistics will also not be impacted by such visits.
However, if the user clicks 'No' button on answer feedback widget and submit a feedback, the incident containing feedback information will still be created and saved.