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Warning message "Data has been modified. Do you wish to discard your edits?" when refreshing an incident
Answer ID 7924 |
Last Review Date 01/14/2021
Why do I receive the warning "Do you wish to save your changes?" when pressing refresh or close on an incident workspace?
Environment:
Oracle B2C Service, All versions
Issue:
Save prompt when closing an incident without making any changes.
Resolution:
Add a save to the workspace rules after the edit action or a save element to the workflow after the set field element.
Cause:
This warning message appears when a data change has taken place without any save action before closing the incident. The data change could be done by the agent or a workspace rule or a workflow set field element. When refresh button is pressed or incident is closed, the warning message pops-up because the application is seeing the uncommitted data change and it is asking if you want to commit or cancel the edit.