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Message Templates are not getting deployed and saved
Answer ID 7880   |   Last Review Date 06/07/2020

Why aren't the Message Templates getting deployed and saved?

Environment:

Message Templates
$RS

Resolution:

When deploying and saving a message template, after you did the necessary changes using the Source tab, these steps need to be followed in the exact order:

1. Click on Source tab and make the necessary changes or copy the code

2. Click on Design tab to validate the code

Select the interface, then the Message Type you wish to edit. Edits can be made in Design or Source tabs.

3. Click Deploy from the Ribbon

4. Click Save from the Ribbon

Note:  If the second step is skipped, the Last Deployed and Last Updated fields are not populated with your current date and time and the old Message Template will be available.