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Chat Session count defined in the Profiles are not honored
Answer ID 7194   |   Last Review Date 12/19/2018

Why does the Max Sessions not increase when the value set for the profile is increased or when a new profile with a greater value is assigned?

Environment: 

Chat - Agent Console

Resolution:

When reassigning a profile to an agent or increasing the max chat sessions in a profile associated to an agent will not necessarily increase the max chat sessions for all agents.  If agents have the permissions to customize the max chat sessions and reduce the number of chat sessions, this value will stay the reduced value if the profile is modified with a greater value or if a new profile with a greater value is associated to the agent.

For more information regarding Chat options within profiles please refer to documentation for your ersion of the product.  To access Oracle B2C Service manuals and documentation online, refer to the Documentation for Oracle B2C Service Products.

 

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