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Long run time for reportgen-q
Answer ID 7027   |   Last Review Date 09/11/2019

Why am I not getting results for queued reports? or Why do I see lockfiles for reportgen-q?

Environment:

Reportgen-q, Site Tools, Utility Stats, Queued Reports
Oracle Service Cloud

Resolution:

When a report is queued it must finish processing before newer reports that are queued can be processed. 

Reportgen-q operates serially on a per interface basis.  One report must finish before the next is processed.  Therefore, if one user queues many reports in an attempt to get immediate results, those reports must be completed before other users will get their queued report data.

We cannot kill or delete incomplete queued reports.  They must finish processing normally.


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