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RE is not appearing in the Subject fields on Reply emails
Answer ID 6961   |   Last Review Date 07/08/2019

Why is some text removed from email subject lines?

Environment:

February 2010 version and newer

Resolution:

These strings are removed by the Techmail utility automatically starting in the February 2010 version:

  • RE:
  • FWD:
  • Incident reference numbers that are not valid for the site
  • Non-ASCII or invalid encoding characters

A subject line in an email should always be ASCII characters.  If the subject includes non-ASCII characters then the subject should be encoded in either quoted-printable or BASE64.  Techmail will then decode the subject to the appropriate characters. 

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