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SOAP API using file attachments containing large Tiff files
Answer ID 6879   |   Last Review Date 03/18/2019

Why am I getting an error when attaching a tiff file to an incident thread via a SOAP request?

Environment:

May 2010 and newer
Oracle Service Cloud

Resolution:

Tiff files that are larger than 64K bytes require the use of SOAP Message Transmission Optimization Mechanism (MTOM) which does not use base64 encoded data.

For additional information, refer to the 'File Attachments' section in online documentation for Connect Web Services for SOAP.

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