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Polish customer gets error when requesting a chat
Answer ID 6656   |   Last Review Date 12/18/2018

Why did a Polish customer get a 'requested URL rejected' error when they requested a chat?


PC Pod Sites - Chat


One of our Polish customers received this error when they requested a chat:

"The requested URL was rejected. Please consult with your administrator.
Your support ID is: (string of numbers)"


This error occurs when the chat launch URL is appended with an email address which ends in ".pl". The URLs used by our product differentiate between parameters with a '/' which results in the URL appearing like a file path if a '.pl' email address is entered. This causes a conflict when security software interprets the URL appended with the Polish email address as a 'perl' type file. Due to security precautions, the '.pl' file extension has been blocked to prevent unauthorized execution of perl files via a URL address.

To avoid this error, change the order of the parameters in the chat link so that the email parameter is not last in the URL.

For example, change: