Why did a Polish customer get a 'requested URL rejected' error when they requested a chat?
Environment:
PC Pod Sites - Chat
Issue:
One of our Polish customers received this error when they requested a chat:
"The requested URL was rejected. Please consult with your administrator.
Your support ID is: (string of numbers)"
Resolution:
This error occurs when the chat launch URL is appended with an email address which ends in ".pl". The URLs used by our product differentiate between parameters with a '/' which results in the URL appearing like a file path if a '.pl' email address is entered. This causes a conflict when security software interprets the URL appended with the Polish email address as a 'perl' type file. Due to security precautions, the '.pl' file extension has been blocked to prevent unauthorized execution of perl files via a URL address.
To avoid this error, change the order of the parameters in the chat link so that the email parameter is not last in the URL.
For example, change:
https://yoursitename.custhelp.com/app/chat/chat_landing/first_name/Bob/last_name/Consumer/email/emailaddress%40domain.pl
to:
https://yoursitename.custhelp.com/app/chat/chat_landing/email/emailaddress%40domain.pl/first_name/Bob/last_name/Consumer/