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The tool bar / ribbon is not visible
Answer ID 6504   |   Last Review Date 09/23/2018

How do I reset back to the original/default ribbon format? 

Environment:

Workspace Ribbon
Oracle B2C Service

Issue:

When working on an incident, the layout of the ribbon has changed. I have to click on the 'Home' tab to access the ribbon options or to save and close the record.

Resolution:

When on a workspace the ribbon can be minimized to provide additional room for the workspace itself.


Minimizing the ribbon

Right click anywhere in the ribbon and select Minimize Ribbon.


Maximizing the ribbon

Double click on the Home tab to toggle minimizing and maximizing the ribbon.

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