Collapse
Submit a Service Request
Contact Information for Technical Support
My Service Notifications
Then statement not available in rules
Answer ID 6482 |
Last Review Date 12/12/2018
Why can't I add a then statement to my rule?
Environment:
Business Rules
Resolution:
If you are not able to add a 'Then' statement to your rules, it is very likely that you have a Transition State and Continue, or Transition State and Stop statement already in your rule. Once you have added a transition state to a rule you can no longer add anymore Then statements to that particular rule. If you want a new then statement you will need to first remove your transition state and then add it back:
- Open your rules
- Switch to edit mode
- Locate the rule you wish to edit
- Make a note of the state your rule is being transitioned to
- Click the Delete Action next to the Transition State statement
- The screen should flicker as it refreshes
- After it has refreshed you should now have the ability to add a then statement
- After you have added your new then statement don’t forget to re-add your transaction state to the state you noted in step 4