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Can't set frequency and recency settings more than 90 days
Answer ID 6411   |   Last Review Date 03/18/2019

Is it possible to increase the frequency limit on how soon a customer can be contacted again for a broadcast survey?


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Oracle B2C Service


The maximum value for the setting MAILING_LIMIT_FREQUENCY_DAYS is 90 days.  Through the Configuration Settings editor, you can adjust the frequency up to this limit.

Path to setting(s): Select Configuration from the navigation area > Site Configuration > Configuration Settings > and search by Key.

For additional information, refer to the 'Define the broadcast mailing audience' section in the Online Help User Guide documentation for the version your site is currently running. To access Oracle B2C Service manuals and documentation online, refer to the Documentation for Oracle B2C Service Products.