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RE is not appearing in the Subject fields on Reply emails
Answer ID 6961 |
Last Review Date 07/08/2019
Why is some text removed from email subject lines?
Environment:
February 2010 version and newer
Resolution:
These strings are removed by the Techmail utility automatically starting in the February 2010 version:
- RE:
- FWD:
- Incident reference numbers that are not valid for the site
- Non-ASCII or invalid encoding characters
A subject line in an email should always be ASCII characters. If the subject includes non-ASCII characters then the subject should be encoded in either quoted-printable or BASE64. Techmail will then decode the subject to the appropriate characters.
