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iOS7 and Mobile Agent App / Oracle Tap
Answer ID 6034   |   Last Review Date 01/07/2019

Is iOS7 supported for the Mobile Agent App / Oracle Tap?

Environment:

Mobile Agent App, iOS7

Oracle Human Capital Management Cloud (Oracle HCM Cloud)
Also known as Mobile Agent App / Oracle Tap

NOTE:  Oracle Service Cloud Mobile Agent App (TAP) is deprecated as of May 2017

Resolution:

The November 2013 Oracle Service Cloud release and Oracle HCM Cloud 3.0 client (download from Apple App Store) are designed and certified on iOS7 for iPad, iPad Mini & iPhone.

If you have a previous versions of the Oracle Tap Client (2.6.2 and earlier), please update via the Apple App Store to avoid the following known issues that have been addressed in 3.0.

  1. Dashboard Settings are not loaded correctly, so any attempt to change to Dashboard Configuration results in resetting the cards.
  2. Shuttle Menu icon for Setting is not being loaded.