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Removing the Answer rating question
Answer ID 577   |   Last Review Date 11/08/2023

How do I remove the Answer rating question that appears at the bottom of the Answer (Was this answer helpful?)?

Environment:

Oracle B2C Service, Customer Portal, Answer Feedback Rating

Resolution:

In Customer Portal, edit the answers/detail.php file and remove one of the following widgets depending on your Customer Portal framework version.

For Customer Portal framework 3, remove the AnswerFeedback widget:

<rn:widget path="standard/feedback/AnswerFeedback" />

For Customer Portal framework 2, remove the AnswerFeedback2 widget:

<rn:widget path="standard/feedback/AnswerFeedback2"  />
 

For Mobile pages, November 2009 and later releases, remove the MobileAnswerFeedback widget:

         <rn:widget path="standard/feedback/MobileAnswerFeedback"  />

For August 2009 and previous releases, remove the FeedbackForm widget:

<rn:widget path="standard/forms/FeedbackForm" threshold="3" rating="true" />

 

Remember, editing of the pages must be done within the Development Area, then changes staged and promoted for public users to see the updates. For additional information on this process, refer to the Customer Portal Deployment Manager answer link.