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Change the name and email address of a mailing
Answer ID 5674   |   Last Review Date 02/23/2020

How do I change the name and email address of a mailing?

Environment: 

Outreach and Feedback Mailings
Oracle Service Cloud

Resolution:

You are able to change the name and email address header of a mailing or survey, by opening the Message tab of the mailing, and clicking the Edit icon next to the 'From' field (or the specific field you want to edit).  Please note, when a recipient views your mailĀ­ing, the name and email addresses defined in the customized header will be used instead of those specified in the default Outreach mailbox.

To find this option, select the Mailings button and open the Mailings Explorer from your navigation area.  (If you do not have this option, you or your administrator can edit your navigation set.  See Creating and customizing navigation sets for information.)

Open a mailing for edit and select the Message tab.  Click the 'Edit' link next to the From address to open the options window below.

Edit mailing, select Message tab, click Edit link next to From address.  The Customize From and Reply-To Headers window will open.


For additional information, refer to the 'Customizing mailing message headers' section in online documentation for the version your site is currently running. To access Oracle Service Cloud manuals and documentation online, refer to the Documentation for Oracle Service Cloud Products.

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