How do we deploy the Service Cloud application on desktops published from Citrix?

Environment:

November 2011 and later releases, supported Citrix environments.

Resolution:

The ClickOnce installer is suitable for and supported for deployment on Citrix published Desktops.

All the Service Cloud application components are deployed into the agents Windows profiles directories of %local%\Apps\2.0 and %AppData%\Roaming\RightNow_Technologies. Since these directories are not static on an image or published desktop, agents can deploy the application without admin interaction.

Please note:

If a Citrix or Windows profile management application is used, an exclusion must be in place for the  %local%\Apps\2.0 folder.  The Service Cloud application uses Microsoft's ClickOnce technology to deploy the application components. This process stores the deployment manifest and some components in the  %local%\Apps\2.0 directory. Since the subfolders of this directory are named using a auto generated alpha-numerical naming process during folder creation, recreating those folders can rename them. Renaming those folders will break the Service Cloud application and force the removal and redeployment of the application.