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Moving a Permanently Disabled Staff Account to a new group
Answer ID 5535 |
Last Review Date 12/18/2018
Can I access Permanently Disabled Accounts and move them to another group for deletion?
Environment:
CX Console, Staff Accounts, Permanently Disabled
Resolution:
To move a permanently disabled staff account into a new group, follow the below steps:
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Open the Staff Accounts by Group standard report, ac_id 13065.
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Click the Search button on the ribbon and select "Including Permanently Disabled" from the Show Accounts drop down field.
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The permanently disabled accounts will display in the report. You can double-click the account to edit and assign to a new group.
Notes:
When a group has no accounts associated to it, the report filters it out so you cannot delete it (but it still shows in the assigned list of an incident).
