How do I un-hide or view the Outlook Integration once enabled?

Environment:

Oracle B2C Service Console, Outlook Integration (OI)

Resolution:

When editing a profile, you should see an Outlook Integration tab under Permissions.  If not, it's possible that module has not yet been enabled for your site. In this case, submit a service request to Ask Technical Support requesting OI be enabled.

Once enabled, access the console and add OI permissions at the profile level using these steps:

1. Go to Configuration  > Staff Management > Profiles
2. Select desired profile from list
3. Select Permissions from top ribbon
4. Look for the tab "Outlook Integration"

This should allow visibility and agents in the selected profile to use Outlook Integration.

For additional information, refer to the 'Outlook Integration Overview' section in the Online Help User Guide documentation. To access Oracle B2C Service manuals and documentation online, refer to the Documentation for Oracle B2C Service Products.