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External Suppression List
Answer ID 5529   |   Last Review Date 05/18/2020

What is an External Suppression list and how can we add a list?


Mailings, Surveys, External Suppression list, Audience
Oracle B2C Service


An external suppression list is available in Oracle RightNow Outreach and Feedback to define a list of email addresses that are excluded from mailings and surveys. When a mailing or survey is sent or launched, the audience is automatically checked against the external suppression list and email is not sent to contacts with an email address on the list. This can help ensure that certain addresses are consistently excluded from marketing and survey communications even if those contacts have not explicitly opted out.

To create or edit an external suppression list:

  1. Click the Configuration button on the navigation pane.
  2. Expand Outreach folder > double-click External Suppression List. The editor displays on the content pane.
  3. To append a list of email addresses to the external suppression list, click the Append to List button on the ribbon.
  4. To add an individual email address to the external suppression list, type the email address in the Add to the External Suppression List field at the bottom of the editor. Click the add button to the right of the field.
  5. To replace the existing external suppression list with a different list, click the Replace List button on the ribbon.
  6. To delete individual email addresses in the external suppression list, search for the addresses you want to delete. Select the check box next to each address you want to delete. Click the Delete button on the ribbon.
  7. To delete all email addresses in the external suppression list, click the Delete All button on the ribbon.

Note: The external suppression list is honored by default. However, you can configure individual mailings and surveys to ignore the list and send to all audience members.

For additional information, refer to the 'External Suppression List Overview' section in online documentation for the version your site is currently running. To access Oracle B2C Service manuals and documentation online, refer to the Documentation for Oracle B2C Service Products.

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