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Disabling the Finish Account Creation email when using PTA
Answer ID 5442   |   Last Review Date 05/27/2020

How do I disable the Finish Account Creation email when contacts are created from the OSvC console?

Environment:

Oracle Service Cloud sites using PTA (PTA_ENABLED = 1 and PTA_IGNORE_CONTACT_PASSWORD = 1)

Resolution: 

Message Templates allows more control over the messages sent from the console.  The Message Templates editor allows you to disable the send of the Finish Account Creation (and/or Contact Password Reset) message type.

1. Open Configuration -> Site Configuration -> Message Templates
2. Select the interface
3. Click Contact Emails in the ribbon
4. Select Account Management
5. Uncheck the "Send" checkbox for Finish Account Creation
6. Click Save in the ribbon

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