Why do new contacts receive an email notifying them that a Support Account was created and asking them to set their password?

Environment:

Oracle B2C Service, Message Templates

Resolution:

By default, the "Finish Account Creation" message type is enabled. Whenever a new contact is created via email and the EGW_PASSWD_CREATE configuration is enabled, the contact will receive an email notifying them that their Support Account has been created and instructions on how to create a password.

Path to setting(s): Select Configuration from the navigation area > Site Configuration > Configuration Settings > and search by Key.

If you do not want this message to be sent to a newly created contact, you will want to uncheck the "Send" box for "Finish Account Creation" message type. This is located at Configuration > Site Configuration > Message Templates. Select Contact Emails from the top ribbon and expand the Account Management list.