Where do I find documentation for the Oracle Service Cloud Multi-Channel Toolkit?

Oracle RightNow has a formal toolkit for customers and partners to reference. The Oracle Service Cloud Multi-Channel Toolkit enables a common multimedia experience for agents and administrators. The goal of the documentation, sample code, reference media bar, and emulator is to help partners and customers get started on building providers for the Oracle Service Cloud Multimedia Toolkit.

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Note: The add-ins are written as a sample reference with the intention of allowing third-party partners or customers to build custom integrations. These samples are not certified or supported by Oracle and are intended for educational or testing pusposes only. Use of these samples implies acceptance of the Oracle Technology Network Developer License Terms.

May 2014 and newer releases

November 2012 through February 2014 Releases

 

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