Where do I find documentation for the Oracle Service Cloud Accelerators?

Oracle Service Cloud Accelerators are designed to demonstrate how an integration scenario could be built using the public integration and extension capabilities of the Oracle Service Cloud. They are provided to help customers and partners confidently leverage our platform to meet their own unique integration needs.

Note: The source code of the Accelerators are written as a sample reference set with the intention of allowing third-party partners or customers to build their own custom integrations. These samples are not certified or supported by Oracle and are intended for educational or testing purposes only. Use of these samples implies acceptance of the Oracle Technology Network Developer License Terms.

 

CTI Accelerator (Multi-Channel Toolkit)

Oracle RightNow has a formal toolkit for customers and partners to reference. The Oracle Service Cloud Multi-Channel Toolkit enables a common multimedia experience for agents and administrators. The goal of the documentation, sample code, reference media bar, and emulator is to help partners and customers get started on building providers for the Oracle Service Cloud Multimedia Toolkit.

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May 2014 and newer releases

November 2012 through February 2014 Releases

 

OSVC EBS Case Management "Reference Integration" Accelerators

eBusiness Suite(EBS) Accelerators are provided to help customers and partners confidently leverage our platform and proven design patterns to meet their own unique needs. The Accelerator package includes all of the source code, documents the detailed setup steps required to deploy the solution, and presents a commentary on the design we implemented to Integrate OSvC 15.2+ with EBS 12.1.3.

Key Benefits
• Decreased development time when building custom EBS Integrations
• Ability for EBS customers to take advantage of Oracle Service Cloud Knowledge, Smart Assistant, Web Customer Service
• Leverage Service Cloud Agent desktop for assisted digital channels

• OSvC WSS + EBS Case Management (February 2015)
     - CP for web self service
     - EBS Desktop

• OSvC Digital Channels + EBS Case Mgmt and Back Office (2015)
     - CP for web self service
     - CX for Email, CP Incidents, Chat, and Social
     - EBS in the Call center and Back Office

Please email the OSvC Accelerators team to learn more about the solution and request access.

 

Oracle Service Cloud & Siebel "Reference Integration" Accelerator

Siebel Accelerators are provided to help customers and partners confidently leverage our platform and proven design patterns to meet their own unique needs. The Accelerator package includes all of the source code, documents the detailed setup steps required to deploy the solution, and presents a commentary on the design we implemented to Integrate OSvC 15.5+ with Siebel 8.1.1.14.

Key Benefits
• Decreased development time when building custom Siebel Integrations
• Ability for Siebel customers to take advantage of Oracle Service Cloud Knowledge, Smart Assistant, Web Customer Service
• Leverage Service Cloud Agent desktop for assisted digital channels

• OSvC WSS + Siebel Case Management (2015)
     - CP for web self service
     - Siebel Desktop

Please email the OSvC Accelerators team to learn more about the solution and request access.

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