Collapse
Submit a Service Request
Contact Information for Technical Support
My Service Notifications
Popular Answers about Dormant, Archiving and Purge Settings
Answer ID 5353 |
Last Review Date 09/22/2022
The following are popular answers regarding dormant, archiving and purge settings:
Available Options:
- Using Data Lifecycle Policy to purge (or archive)
- Data Lifecycle Management
- Options for removing older incidents without deleting them from our site
- Difference between dormant, archived and purge delete incidents settings
Viewing Archived Incidents:
- How to access and use the Archived Incidents console
- Accessing archived incident records in a report
Purging:
- Purge settings and how they affect our site
- Configuring incident purging on an established site
- Purging the database of old incidents or answers
Additional Information:
- Oracle RightNow Chat Cloud Service Data Purge
- Benefit of removing
- Default settings for incident archiving and archived incident purging for version
- How to configure purging of archived incidents to match data retention requirements
- Not able to search older incidents by phrases in the thread
- Older incidents' customer thread entries do not have email headers associated with them