Why are we not seeing correct statistics for answer views in reports?
Customer Portal pages, Answers, Analytics
Answer views are calculated using clickstreams, if you are using a custom script to show answers please make sure you have the following in the PHP code:
<rn:meta title="#rn:php:SEO::getDynamicTitle('answer', getUrlParm('a_id'))#" template="standard.php" answer_details="true" clickstream="answer_view"/>
So when someone views the answer using the answers/detail.php page, the answer statistics table is updated accordingly because you have a clickstream call to answer_view. This will be reported as /Answerview in the clickstreams table.
You can find more details on decoding information in clickstreams table at Answer ID 5103: Anatomy of a web session using clickstreams table.