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Logging into multiple workstations at the same time while using the same Staff Account
Answer ID 5267   |   Last Review Date 12/19/2018

Is it possible to have an agent log into the Oracle B2C Service console on multiple workstations at the same time?


All versions, Staff Accounts, .NET console


It is not possible to log into multiple machines at the same time with the same Staff Account. When a Staff Account logs into Oracle B2C Service, the "session" is recorded and a session id is generated for that session. Logging into another machine would generate a new session and a different session id for that Account and ends the prior session.

From a compliance standpoint, this is to prevent multiple users from logging into a site and using the same Staff Account at the same time.

If you have questions around what generates a session and how you can prevent inaccurate session billing on your site please review Demystifying Session Usage (PDF). Some simple mis-steps in customization and configuration can increase billable sessions.  For more information, see Session usage information.


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