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Logging into multiple workstations at the same time while using the same Staff Account
Answer ID 5267   |   Last Review Date 12/19/2018

Is it possible to have an agent log into the Oracle Service Cloud console on multiple workstations at the same time?

Environment:

All versions, Staff Accounts

Resolution:

It is not possible to log into multiple machines at the same time with the same Staff Account. When a Staff Account logs into Oracle Service Cloud, the "session" is recorded and a session id is generated for that session. Logging into another machine would generate a new session and a different session id for that Account and ends the prior session.

From a compliance standpoint, this is to prevent multiple users from logging into a site and using the same Staff Account at the same time.


If you have questions around what generates a session and how you can prevent inaccurate session billing on your site please review Demystifying Session Usage (PDF). Some simple mis-steps in customization and configuration can increase billable sessions.  For more information, see Session usage information.


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