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Sessions created by IP address 0.0.0.0
Answer ID 11839   |   Last Review Date 03/15/2021

Why is IP address 0.0.0.0 creating sessions on my site? 

Environment:

All Oracle B2C Service versions

Resolution:

On occasion, you may see clickstreams sessions with an IP address as 0.0.0.0 in the context1 field for the SOURCE action.  Users can sometimes block their IP address and Oracle B2C Service is not able to capture the IP address.  The sessions that include the IP address of 0.0.0.0 will not be counted as a billable session. 

Notes:  The clickstreams table will not provide you with a count of billable sessions.  For accurate session usage, use the Service Usage Metrics component that is available in the Agent Browser User Interface (BUI) starting in version 20B.  Please see documentation on this here.