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Unauthorized Access Exception when deploying via the Citrix Deployment Tool
Answer ID 5247   |   Last Review Date 12/19/2018

After deploying the Oracle B2C Service client with the Citrix Deployment Tool, why do I receive the error "Unauthorized Access Exception - please contact your administrator" when launching the console?


Applies to the following versions of Microsoft Windows when deploying Oracle B2C Service console via the Citrix Deployment Tool:

Windows Server 2008
Windows Server 2008 R2


This error occurs due to the User Account Controls applied to the location you specify during the Citric Deployment Tool installation (by default this location is C:\Program Files\RightNow Technologies\RightNow CX\).

When deploying Oracle B2C Service using the Citric Deployment Tool, you must grant read/write access to all users for all deployment paths so that the application’s self-update feature can update and load deployment files, as needed.

If the workstation is configured to provide this level of access only when requested through the User Account Control, we recommend selecting a custom deployment path other than the Program Files directory. Because this directory is protected by the operating system, attempting to run the application in this scenario can return an "Unauthorized Access Exception" error.


For more information on User Account Control, please see the following article from Microsoft: