After deploying the Oracle Service Cloud client with the Citrix Deployment Tool, why do I receive the error "Unauthorized Access Exception - please contact your administrator" when launching the console?
Applies to the following versions of Microsoft Windows when deploying Oracle Service Cloud console via the Citrix Deployment Tool:
Windows Server 2008
Windows Server 2008 R2
This error occurs due to the User Account Controls applied to the location you specify during the Citric Deployment Tool installation (by default this location is C:\Program Files\RightNow Technologies\RightNow CX\).
When deploying Oracle Service Cloud using the Citric Deployment Tool, you must grant read/write access to all users for all deployment paths so that the application’s self-update feature can update and load deployment files, as needed.
If the workstation is configured to provide this level of access only when requested through the User Account Control, we recommend selecting a custom deployment path other than the Program Files directory. Because this directory is protected by the operating system, attempting to run the application in this scenario can return an "Unauthorized Access Exception" error.
For more information on User Account Control, please see the following article from Microsoft: