How do I get "Customer Entry-Email" on a report?
Analytics, Channel ID
In the database, the Channel ID is stored as a seperate field than the Thread type.
In order to report on the Thread Type and Channel Type ID, for example, "Customer Entry - Email", you will need two filters (columns?).
- One for the thread.entry_type. Some examples of entry types are "Customer Proxy", "Chat", "Staff Account", etc....
- The other for channel.chan_type_id. Some examples of channel type ID are Email, Phone, Fax, etc...
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