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Report on customer entry type
Answer ID 5204   |   Last Review Date 08/14/2019

How do I get "Customer Entry-Email" on a report?


Analytics, Channel ID


In the database, the Channel ID is stored as a seperate field than the Thread type.

In order to report on the Thread Type and Channel Type ID, for example, "Customer Entry - Email", you will need two filters (columns?).

  1. One for the thread.entry_type. Some examples of entry types are "Customer Proxy",  "Chat", "Staff Account", etc....
  2. The other for channel.chan_type_id. Some examples of channel type ID are Email, Phone, Fax, etc...


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