Is there a limit to the number of characters in an answer variable name?
Creating variables to be used in answers, incidents or chat
Oracle B2C Service, all versions
The maximum number of characters that can be used in the "Name" of a variable is 40 characters.
A variable is a predefined shortcut for entering a long string of text when adding an answer, responding to an incident, engaging in a chat session, or creating standard text. They are created by navigating to Configuration > Service > Variables. A different value can be entered for each interface (if multiple interfaces exists).
For additional information, refer to the Add or Edit a Variable section in the Online Help User Guide documentation for the version your site is currently running. To access Oracle B2C Service manuals and documentation online, refer to the Documentation for Oracle B2C Service Products.