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Limit to the number of characters in an answer variable
Answer ID 5124   |   Last Review Date 04/03/2019

Is there a limit to the number of characters in an answer variable name?

Environment:

Creating variables to be used in answers, incidents or chat
Oracle Service Cloud, all versions

Resolution: 

The maximum number of characters that can be used in the "Name" of a variable is 40 characters.

A variable is a predefined shortcut for entering a long string of text when adding an answer, responding to an incident, engaging in a chat session, or creating standard text.  They are created by navigating to Configuration > Service > Variables.  A different value can be entered for each interface (if multiple interfaces exists).  

For additional information, refer to the Add or Edit a Variable section in online documentation for the version your site is currently running. To access Oracle Service Cloud manuals and documentation online, refer to the Documentation for Oracle Service Cloud Products.

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