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'Chat Queue Statistics' and 'Current Chat Queue Statistics' reports not returning same results
Answer ID 5122   |   Last Review Date 09/26/2018

Why aren't the 'Chat Queue Statistics' and 'Current Chat Queue Statistics' reports returning the same results?


Analytics, Chat


The 'Chat Queue Statistics' (Report ID 3026) and 'Current Chat Queue Statistics' (Report ID 3038) reports are returning different results.


The problem may be that the two reports have different filters.  If you set the filters to logged in accounts on both reports they should show the same data.

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