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'Chat Queue Statistics' and 'Current Chat Queue Statistics' reports not returning same results
Answer ID 5122   |   Last Review Date 09/26/2018

Why aren't the 'Chat Queue Statistics' and 'Current Chat Queue Statistics' reports returning the same results?

Environment:

Analytics, Chat

Issue:

The 'Chat Queue Statistics' (Report ID 3026) and 'Current Chat Queue Statistics' (Report ID 3038) reports are returning different results.

Resolution:

The problem may be that the two reports have different filters.  If you set the filters to logged in accounts on both reports they should show the same data.