Search for existing answers to your product and support questions.
Familiarize yourself with our support site and learn best practices in working with our team.
Manage Service Requests, View and update service requests submitted by you and others in your organization.
Submit a new issue to our technical support team.
Oracle B2C Service insights from our Technical Support team subject matter experts
Browse resources to assist you in launching your implementation and ensure a successful go-live.
Access your OCI account.
Find product documentation for supported versions of B2C and documentation libraries for related service solutions.
You will have the tools to improve your customers' experience when you learn about all the things our products can do.
Find links for API documentation, Custom Processes, Customer Portal, and Agent Browser UI Extensibility Framework.
Explore how accelerators are designed to demonstrate how an integration scenario could be built using the public integration and extension capabilities of the Oracle B2C Service.
Prepare for a successful transition by reviewing upcoming release changes and enhancements.
Explore webinars, events, and feature kits to learn about B2C Service features, functionality, and best practices from the technical experts.
Oracle MyLearn offers a portfolio of free and paid subscription-based learning resources to help you gain valuable skills, accelerate cloud adoption, increase productivity, and transform your business.
Empower your team with the skills to implement, configure, manage, and use your applications with Customer Experience Cloud Training.
Our goal is to facilitate a friendly, supportive environment where members can easily collaborate with each other on solutions and best practices.
Ask and answer questions specific to B2C.
This is an exciting resource intended to help with your Oracle Service Cloud Analytics.
Share product improvement ideas and enhancement requests with Oracle Development, while collaborating with other Oracle customers and partners.
Update your phone number, email notification preferences, and severity 1 and severity 2 contact preferences.
View the contact managers within your organization.
Find contact information of the Technical Account Manager (TAM) and Client Success Manager (CSM) for your organization.
Why is the email field for incoming chat sessions populated with anonymous@anonymous?
Environment:
Chat, PTA, SSL
Cause:
Chat sessions are assigned an anonymous@anonymous or anonymous@anonymous.invalid email address when the Pass Through Authentication (PTA) link to the Oracle RightNow end-user page sets HTTPS access and End-user SSL is not enabled for the interface. The chat launch link will shift to HTTP access when End-user SSL is not enabled which causes the parameters to get lost and the email address will assume the default address.
Resolution:
There are two options that correct this issue:
Option 1: Enable end-user SSL
Option 2: Change PTA access for URL from HTTPS to HTTP
Please submit a service request to Ask Technical Support if you would like to go with Option 1 because a change needs to be made on our end.
Notes:
This issue can occur when accessing chat from the end-user pages.
For more information, see the following related answers: Answer ID 4200: E-mail Addresses in Chat Answer ID 8283: Customers bypass the login pages and end up with an email of anonymous@anonymous.invalid