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Application Errors for "User redirected to blank page because RNM_DEFAULT_URL not set"
Answer ID 4878   |   Last Review Date 11/26/2019

Why am I receiving intermittent "User redirected to blank page because RNM_DEFAULT_URL not set" application errors in my Notifications?

Environment:

Outreach / Feedback, Configuration Settings

Resolution: 

A notification may reference "RNM_DEFAULT_URL not set".  These error are always accompanied by an error like "Request for nonexistent link. ID = 0" or "Request for nonexistent file attachment. ID = 0".

 Type  Who  Notification Type  Message  When
 0  System  Application Error  User redirected to blank page because RNM_DEFAULT_URL not set.  01/06/2013 08:33 PM
 0  System  Application Error  rightnow: Request for nonexistent link.  ID = 0  01/06/2013 08:33 PM
 0  System  Application Error   User redirected to blank page because RNM_DEFAULT_URL not set.  01/06/2013 07:52 PM
 0  System  Application Error  rightnow: Request for nonexistent file attachment.  ID = 0  01/06/2013 07:52 PM


These errors are due to the RNM_DEFAULT_URL configuration setting not having a value.

Determine which URL would be best to load in the event of a disabled file attachment or link sent to a contact in a campaign or mailing, and add this URL to the RNM_DEFAULT_URL configuration setting. The configuration is in the Outreach and Feedback configuration section.

For more information on setting configuration settings please refer to Answer ID 1960: Editing configuration settings

Cause:

These errors are due to the RNM_DEFAULT_URL configuration setting not having a default URL set.  A user would be redirected to this URL when attempting to access a file attachment or link that has been disabled within a mailing, campaign, or survey.  This setting specifies a default URL that is used in cases where a blank page would have otherwise been loaded.

For further details on the RNM_DEFAULT_URL configuration setting, refer to Answer ID 2419: With a marketing campaign, users go to a blank page after clicking Submit

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