Why are my scheduled reports not being delivered and unable to be forwarded?
Environment:
Analytics, Techmail
Oracle B2C Service, All versions
Issue:
I have a report scheduled and it did not deliver. I also tried to "Forward" the report and that didn't work either.
I checked Answer ID 485: People are not receiving scheduled reports and made sure all the steps had been followed.
Email addresses were correct, report is available.
Default mailbox is set up.
Resolution:
1. Try setting the scheduled report to send to an email on a different domain (i.e. if you use @site.custhelp.com try using an email from @gmail or @yahoo)
2. See if the Report gets delivered to this new email address.
Cause:
The problem is likely an issue with the spoofing, Answer ID 2245: Scheduled reports and forwarded incidents are getting blocked.