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Answer stats do not seem to be updating
Answer ID 4449   |   Last Review Date 12/18/2018

My Answer stats numbers shown via the reports do not seem to be incrementing when I mark an answer as effective or ineffective.

Environment:

Analytics / DQA

Resolution:

If you are attempting to access the information immediately after rating an answer you won't see any activity right away on your report. The clickstreams table stores all end-user activity including when an answer is viewed and how it was rated.

The dataminer utility runs hourly and takes the session information from the clickstreams table to populate the ans_stats table. The utility will then compile the information. The compiled information is deferred four hours, meaning that compiled data will be four hours behind the time dataminer runs. 


For information on all other utilities, refer to Answer ID 348: Utilities included with Oracle B2C Service.

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