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Toast Pop-up timing
Answer ID 4441   |   Last Review Date 01/23/2019

Can I control the length of time that a toast pop-up window is displayed?

Environment:

Desktop Alerts, also known as Toast Notifications
Service notifications that also appear in Notifications from navigation pane.

Issue:

Agents have toast notifications appear in the bottom right corner of the console when they're logged in to Oracle Service Cloud.  We would like to change the length of time these alerts are displayed.

Resolution:

There is currently no configuration option that can control the length of time a toast pop-up is displayed. 

If you would like to request this functionality be enhanced, please take a moment to post your vote and opinion to this enhancement request, already submitted to the Idea Lab:  Toast Notifications: Change display duration.

Alternatively, you can view all your notifications by clicking the Communication Center button in your Navigation set, and choosing Notifications at the top. 

To enable Toast notifications, go to your Personal Settings by clicking Options in the drop-down list of the File tab in the top left corner of the console; then choose Personal Settings. Check the Display Toast Notifications option check box, in the Notifications Options section.

For additional information, refer to the 'Desktop alerts' section in online documentation for the version your site is currently running. To access Oracle Service Cloud manuals and documentation online, refer to the Documentation for Oracle Service Cloud Products.

Please know that toast notifications (desktop alerts) are specific to alerts within the Service application.  These are different than chat toast pop-ups, where the length of time is configurable.  For information on that, see Answer 7765: Length of time the Incoming Chat Toast Invitation is displayed.

Idea Lab
If you are not familiar with the Idea Lab, this is a collaboration forum where Oracle Service Cloud customers can submit and collaborate on ideas and see which are being implemented by Oracle Service Cloud. Click here  to learn how the Idea Lab works, including idea submission guidelines, status definitions and more.

If you are familiar with the Idea Lab, please take a moment to learn about our efforts to re-invest in the Idea Lab and make it a more effective feedback channel for you.

Please note while every idea has merit, Product Management prioritizes responding to top-ranking ideas as indicated by your votes and comments.

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