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Popular Answers About Agent Toast Notifications
Answer ID 9501 |
Last Review Date 02/25/2020
These are common articles about the toast notifications agents may see within the console.
Toast Notifications:
- Toast Pop-up timing
- Broadcasting a notification to other staff members
- Pre-screen Pop in Oracle RightNow Chat Cloud Service
Toast Notification Options:
- Incoming Chat Toast Invitation
- Length of time the Incoming Chat Toast Invitation is displayed
- 'Agent Engagement Timeout' present in chat events
- Difference between “Agent Engagement Declined
Troubleshooting:
