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Incident count on organization workspace needs to be lowered
Answer ID 4383 |
Last Review Date 12/31/2018
In the organization workspace, too many "Incidents by Org" are being returned
Environment:
Workspaces / Analytics
Resolution:
You can find and adjust a report being used for a Workspace by following these directions:
- Open up the Profile a specific account belongs to (Configuration -> Staff Management -> Profiles -> select the relevant profile)
- In that Profile, check the Organization Workspace
- Now go to Application Appearance -> Workspaces and search for the above workspace
- Open the workspace
- Select the Incidents tab
- Click anywhere in the empty box (where it says: There are no items to show in this view)
- In the Ribbon above, click the Report button and it will show you the report that is being used
- In your navigation set, to the right, click Analytics and Report Explorer and search for the above report
- Open the report for editing (right click and choose 'edit')
- Across the top of the console, where it says Home Display Insert Level Page Setup ... select Level
- Now, in the Ribbon area, click on the text that says Record Limit and you will notice that this record has a limit set to 1000
- If you wish to adjust that to be more, or less, just change that number, click "OK" and then Save the updated report.