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Adding standard text via workspace rules
Answer ID 4013   |   Last Review Date 03/18/2019

How can I create a rule to create standard text as part of my incident workspace?


Workspaces, Standard Text
Oracle B2C Service


A workspace rule action is available for incident workspaces and incident scripts that adds standard text (as a specified type) to incident threads.

Rule wizard

Rule wizard showing an example of standard text being appended


edit action dialog box

Dialog for choosing the standard text and thread type

For additional information, refer to the 'Using events in script and workspace rules' section in the Online Help User Guide documentation for the version your site is currently running. To access Oracle B2C Service manuals and documentation online, refer to the Documentation for Oracle B2C Service Products.