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Adding standard text via workspace rules
Answer ID 4013   |   Last Review Date 03/18/2019

How can I create a rule to create standard text as part of my incident workspace?

Environment:

Workspaces, Standard Text
Oracle Service Cloud

Resolution:

A workspace rule action is available for incident workspaces and incident scripts that adds standard text (as a specified type) to incident threads.

Rule wizard

Rule wizard showing an example of standard text being appended

 

edit action dialog box

Dialog for choosing the standard text and thread type

For additional information, refer to the 'Using events in script and workspace rules' section in online documentation for the version your site is currently running. To access Oracle Service Cloud manuals and documentation online, refer to the Documentation for Oracle Service Cloud Products.

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