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Allowing customer feedback when not satisfied with a public answer
Answer ID 365   |   Last Review Date 07/22/2019

How do I allow customers to give written feedback if not satisfied with a public answer?

Environment:

Answer Feedback, Customer Portal Page set

Resolution:

In the Customer Portal pages, the AnswerFeedback widget is included by default in the answers.details.php. The threshold attribute in the widget defines the rating level at which the feedback requires additional information.  In the default value for the threshold attribute is 4.

In Customer Portal framework 3:
<rn:widget path="standard/feedback/AnswerFeedback" dialog_threshold="4" />

In Customer Portal framework 2:
<rn:widget path="standard/feedback/AnswerFeedback2" dialog_threshold="4" />

In February 2009 through August 2009 release:
<rn:widget path="standard/composite/AnswerFeedback" threshold="3" rating="true" />

To enable the feedback window to display for all ratings submitted, set the threshold attribute to 5. 

To disable the feedback window from displaying for any rating, set the threshold attribute to 0.

For additional information, refer to the 'Answer and Question Details Page' section in online documentation for the version your site is currently running. To access Oracle B2C Service manuals and documentation online, refer to the Documentation for Oracle B2C Service Products.

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