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Deprecated widgets
Answer ID 2801   |   Last Review Date 07/02/2021

Where can I find out if my Customer Portal widget has been replaced?


This answer applies to sites using Customer Portal Framework 2 or 3 (CPv2, CPv3).


For CPv3, go to the CP Administration area. Select Widgets > Widget Versions > Select a Widget and you will see towards the top of the page the versions for that widget and if you are not using the most recent version.

Be sure to check the attributes you are using with the widgets, some attributes may change with the new widget.

In CPv2, there is a report that shows all deprecated widgets and the widgets that replace them. 

Deprecated Widgets report

To find the report:

  1. Open Customer Portal Administration page by clicking on File (RightNow logo in prior versions) in the top left corner and select Links > Customer Portal Site Administration.
  2. In the Tag Gallery select Widgets,Widget Versions.
  3. Under the Widgets tag, Select View Options -> Out of Date

In the deprecated widgets report you will see a listing of the deprecated widgets, clicking on the OutofDate buttton shows, the required Customer Portal framework to use the latest version of the widget.

Widgets that have been deprecated, but not yet removed will still work on your site, but they must be replaced when the framework version is deprecated. 

Deprecated Widgets in Use report

In CPv2, to find out if you are using a widget that has been deprecated use the Deprecated Widgets in Use report.  This report will go through your site and list any deprecated widgets and tell you what page they are being used on, and how many times they are used.

For more information on Customer Portal widgets, please refer to the Customer Portal manual.  To access Oracle B2C Service manuals and documentation online, refer to the Documentation for Oracle B2C Service Products.