Where can I find out if my Customer Portal widget has been replaced?
This answer applies to sites using Customer Portal Framework 2 or 3 (CPv2, CPv3).
For CPv3, go to the CP Administration area. Select Widgets > Widget Versions > Select a Widget and you will see towards the top of the page the versions for that widget and if you are not using the most recent version.
Be sure to check the attributes you are using with the widgets, some attributes may change with the new widget.
In CPv2, there is a report that shows all deprecated widgets and the widgets that replace them.
Deprecated Widgets report
To find the report:
- Open Customer Portal Administration page by clicking on File (RightNow logo in prior versions) in the top left corner and select Links > Customer Portal Site Administration.
- In the Tag Gallery select Widgets, then Deprecated Widgets.
In the deprecated widgets report you will see a listing of the current widget, the version of release it was deprecated in, the date of the planned removal of the widget and the name of the widget that will replace it.
Widgets that have been deprecated, but not yet removed will still work in your site, but they must be replaced by the planned removal date. For example, let us say you are using a widget that was deprecated in the November 2014 release, but is not scheduled to be removed until the November 2016 release. You must replace that widget before you can update to the November 2016 release.
Deprecated Widgets in Use report
In CPv2, to find out if you are using a widget that has been deprecated use the Deprecated Widgets in Use report. This report will go through your site and list any deprecated widgets and tell you what page they are being used on, and how many times they are used.
For more information on Customer Portal widgets, please refer to the Customer Portal manual. To access Oracle Service Cloud manuals and documentation online, refer to the Documentation for Oracle Service Cloud Products.