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Checking for broken links in answers
Answer ID 2728   |   Last Review Date 11/14/2018

Is there a way I can check to make sure the links within an answer are still valid?


Oracle B2C Service


Staff members can now check for broken links in HTML and URL answers.   This applies to hyperlinks and links to other answers.  Each answer must be checked separately.

To check an answer for broken links:

  1. While editing an answer, click the Check Links button on the ribbon. 
  2. All links within the answer will be verified.
  3. When checking is done the status of each link will be presented, and you will have the option of editing links that are broken.
  4. Either revalidate edited links or click OK to close.


There are several different status types associated with checked links:
Link Type Status Type


Hyperlink Valid

Signifies that the links checker successfully visited the link destination.

Hyperlink Broken

Signifies that the links checker attempted to visit the link destination, but was unsuccessful.

Answer link Does Not Exist

Signifies that the links checker did not find the answer ID in the knowledge base.

Answer Link Public Status Type

Signifies that the answer was found in the knowledge base and is associated with a Public status type.

Answer Link Private Status Type Signifies that the answer was found in the knowledge base and is associated with a Private status type.

Note: You must have the Check Links box checked in the workspace editor, for the Check links button to appear in the workspace. 

For additional information, refer to the 'Validating answer links' section in the Online Help User Guide documentation for the version your site is currently running. To access Oracle B2C Service manuals and documentation online, refer to the Documentation for Oracle B2C Service Products.

See also Customizing Workspace ribbons and Quick access toolbar.