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Knowledge syndication widget
Answer ID 2557   |   Last Review Date 11/14/2018

Is it possible to search our knowledge base from an external web page?

Environment:

Customer Portal, Syndicated Widgets

Resolution:

The KnowledgeSyndication widget functions like the search fields and reports on the Support Home and Answers page of your Customer Portal, but you can place the widget on any page of your website rather than restricting it to customer portal pages.   For more information refer to the 'KnowledgeSyndication widget' section in online documentation.

Note: To enable syndication of your published answers, the EU_SYNDICATION_ENABLE  configuration setting must be set to Yes.

Path to setting(s): Select Configuration from the navigation area > Site Configuration > Configuration Settings > and search by Key.

You can review the settings and descriptions of syndicated widgets through your site’s tag gallery at http://[your_site]/ci/admin.

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