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Reports in navigation panes are grayed out for staff members
Answer ID 2533   |   Last Review Date 03/20/2019

Why are reports grayed out in navigation panes?

Environment:

Analytics, Navigation Sets
Oracle Service Cloud

Resolution:

If a staff member logs in and see that reports in their navigation set or quick search are grayed out, this is due to the permission configuration on the report.  If the staff member's profile does not have permission to run the report, that report is grayed out in the navigation set.

To resolve this, as an administrator, use the steps below:

  1. Open the Reports explorer and find the report that is grayed out. 
  2. Right click on the report and select Edit. For system-defined reports, you can only edit the scheduling and permissions. 
    If the report is a custom report, click the Permissions button. The Permissions button is accessed from the Home tab.  
  3. For the staff profile, enable the Open check box next to the profile name.  
  4. Save and close the report. 

After editing the report permissions, have the staff member log out and log back in order to run the reports.


For additional information, refer to the 'Specify report permissions' section in online documentation for the version your site is currently running. To access Oracle Service Cloud manuals and documentation online, refer to the Documentation for Oracle Service Cloud Products.

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