Skip Navigation
Expand
Our secondary interface did not send the Outreach mailing
Answer ID 2303   |   Last Review Date 11/25/2019

How can I make sure our Outreach mailings are sent from our secondary interface?

Environment:

Outreach, Feedback, Mailboxes

Resolution:

If you are using Oracle RightNow Outreach Cloud Service across multiple interfaces, ensure that separate mailboxes have been configured per interface.

For secondary interfaces, Oracle Service Cloud Technical Support can create a hosted Outreach mailbox for your use. Refer to Answer ID 331: Setting up mailboxes in Oracle Service Cloud for more information on this process.  You can then add that mailbox to your Outreach Mailboxes table.

If you had tried to send a mailing from an interface that did not have an Outreach mailbox configured in the Outreach Mailboxes table, you can relaunch that mailing by editing the mailing, setting it to launch and saving the mailing. This will trigger the mailer to send those messages.